1. Introduction

Indian Vyapaar is a premier online listing platform connecting businesses and consumers across India. We offer various services, including free and premium listings, to enhance business visibility. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services. By purchasing any of our services, you agree to this Refund Policy.

2. General Refund Policy

As per our current policy, refunds and cancellations are not applicable to our web and mobile applications. All paid amounts have lifelong validity until utilized.

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3. Exceptions

While our general policy does not accommodate refunds or cancellations, exceptions may be considered under the following circumstances:

  • Service Not Delivered: If a purchased service is not activated within the specified time frame due to technical errors on our end.

  • Duplicate Payment: If multiple charges were made for the same service due to a system error.

  • Service Defect: If there is a significant issue with the service that prevents it from functioning as intended, and we are unable to resolve it.

4. Non-Refundable Cases

Refunds will not be issued in the following scenarios:

  • Change of Mind: Deciding to cancel the service after activation.

  • Partially Used Services: Using part of the service (e.g., a listing was active for some time).

  • Violation of Guidelines: If your listing is removed due to a breach of our Terms of Service or Content Guidelines.

  • Customer Error: Providing incorrect details during the listing process.

5. Refund Request Process

If you believe you are eligible for a refund based on the exceptions mentioned above, please follow these steps:

  • Submit a Request: Contact our customer support team at [Support Email] within 7 days of the purchase. Provide your order details, payment proof, and a clear reason for the refund request.

  • Verification: Our team will review your request and may ask for additional information.

  • Decision: If the refund request meets the eligibility criteria, we will process it within 10-15 business days. If denied, we will provide a valid reason for the rejection.

6. Mode of Refund

  • Original Payment Method: Refunds will be credited back to the original payment method used during the transaction.

  • Processing Time: For credit/debit card payments, refunds may take 5-7 business days to reflect in your account. For UPI or net banking payments, processing times may vary based on your bank’s policies.

7. Subscription-Based Services

For subscription-based services, the following applies:

  • Before Renewal: You may cancel your subscription before the next billing cycle, and no further charges will be applied.

  • After Renewal: No refunds will be issued for automatic renewals unless a system error caused the renewal without prior notification.

8. Contact Us

For any queries related to refunds, please reach out to our support team at [Support Email] or call us at [Support Phone Number].

9. Policy Updates

This Refund Policy is subject to change at any time. Users are advised to check for updates periodically.

By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.